Privacy Policy
Last Updated:
Jan 15, 2025
Introduction
CSM Agency (“CSM”, “we”, “our”, “us”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website https://www.csmagency.ie/ (the “Website”).By using the Website, you agree to the terms outlined in this Privacy Policy.
Information We Collect
Personal Information you provide directly:
Name
Email address
Phone number
Job title
Company details (e.g. when you fill out a contact form or subscribe to our newsletter).
b. Automatically collected information:
IP address
Browser type
Device details
Operating system
Browsing behaviour (via cookies and analytics tools).
c. Information from third-party sources:
Where permitted, we may receive information from platforms like LinkedIn or other business directories.
2. How We Use Your Information
We use your information for the following purposes:
To respond to your enquiries and provide requested services.
To send relevant updates, newsletters, or marketing communications (with your consent).
To improve our Website, services, and user experience.
To meet our legal and regulatory obligations.
To analyse usage trends and measure the effectiveness of our content.
3. Legal Basis for Processing
We process your personal data on the following grounds under GDPR:
Consent (when you subscribe to our newsletter or opt-in to marketing).
Contract (when you engage us for services).
Legitimate interest (to improve services, maintain security, or communicate with clients).
Legal obligation (where required by law).
4. How We Share Your Information
We do not sell or rent personal data. We may share information with:
Service providers (e.g. IT, analytics, or marketing platforms).
Professional advisors (lawyers, accountants, auditors).
Regulatory or legal authorities (if required to comply with law).
All third-party providers are required to safeguard your data and use it only for agreed purposes.
5. International Data Transfers
As we operate internationally, your personal data may be transferred outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.
6. Data Retention
We retain your personal data only as long as necessary for the purposes collected, or as required by law. When no longer needed, we securely delete or anonymise your information.
7. Cookies & Tracking Technologies
Our Website uses cookies and similar technologies to enhance user experience and analyse traffic. You can manage or disable cookies through your browser settings. For more details, please see our Cookie Policy: https://www.csmagency.ie/cookie-policy.
8. Your Rights
Under GDPR, you have the right to:
Access the personal data we hold about you.
Request correction or deletion of your data.
Restrict or object to processing.
Withdraw consent (where processing is based on consent).
Request data portability.
To exercise these rights, please contact us at privacy@csmagency.ie.
9. Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, disclosure, or loss. However, no method of transmission over the Internet is completely secure.
10. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
CSM Agency
Email: privacy@csmagency.ie
Website: https://www.csmagency.ie/
